Charles Leaver – Why Choose Generic When You Can Have Extensible?

Written By Charles Leaver Ziften CEO

Whether you call them extensions, or call them modifications – no matter what you call it, the best technology platforms can be customized to fit a company’s specific service requirements. Generic operations tools are fine at carrying out generic operations jobs. Generic security tools are great at resolving generic security obstacles. Generic can only take you up to a point, unfortunately, and that’s where extensibility steps in.

Extensibility shows up often when I’m talking to customers and prospective clients, and I’m proud that a Global 10 company picked Ziften over everyone else in the marketplace mainly on that basis. For that customer, and numerous others, the ability to deeply customize platforms is a necessity.

This isn’t about just creating custom-made reports or custom-made alerts. Let’s be truthful – the ability to develop reports are baseline capability of numerous IT operations and security management tools. Real extensibility goes deep into the service to offer it capabilities that fix real problems for the organization.

One customer used lots of mobile IoT devices, and needed to have our Zenith real-time visibility and control system be able to gain access to (and monitor) the memory of those devices. That’s not a basic feature provided by Zenith, due to the fact that our low footprint agent doesn’t hook into the operating system kernel or operate through basic device drivers. However, we worked with the client to customize Zenith with that ability – and it ended up being much easier than anybody imagined.

Another customer looked at the basic set of end point data that the agent gathers, and wanted to include extra data fields. They likewise wished to program the administrative console with customized actions using those data fields, and press those actions back out to those end points. No other endpoint tracking and security service was able to provide the function for adding that performance other than Ziften.

What’s more, the customer developed those extensions themselves … and owns the code and intellectual property. It’s part of their own secret sauce, their own business differentiator, and special to their organization. They couldn’t be happier. And neither are we.

With lots of other IT operations and security systems, if clients want extra functions or abilities, the only choice is to send that as a future feature demand, and hope that it appears in an upcoming version of the product. Till then, regrettable.

That’s not how we developed our flagship solutions, Zenith and ZFlow. Due to the fact that our endpoint agent isn’t really based on device drivers or kernel hooks, we can permit remarkable extensibility, and open that extensibility for customers to access directly.

Likewise, with our administrative consoles and back end monitoring systems; everything is adjustable. And that was integrated in right from the start.

Another aspect of personalization is that our real-time and historic visibility database can incorporate into your other IT operations and security platforms, including SIEM tools, danger intelligence, IT ticketing system, job orchestration systems, and data analytics. With Zenith and ZFlow, there are no silos. Ever.

When it comes to endpoint monitoring and management, extensions are increasingly where it’s at. IT operations and enterprise security teams need the ability to personalize their tools platforms to fit their exact requirements for tracking and handling IoT, standard endpoints, the data center, and the cloud. In many client discussions, our integrated extensibility has caused eyes to light up, and won us trials and deployments. Inform us about your custom requirements, and let’s see what we can do.